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Frequently Asked Questions

Is the pottery dishwasher safe?

Yes – the designs are fired at about 800°C and will survive dishwashers for a good number of cycles and over time. However, cleaning heat and detergents will eventually affect the glaze on the item, just as other materials are affected including plastics, metals and glass. We also advise that any product edged or printed in gold will wear off far more quickly due to the abrasive nature of the process and the aggressiveness of todays detergents.

Is the pottery microwave safe?

Yes, except do not put anything with gold in your microwave – the pot will survive but your microwave may not!

Will the colours fade?

Our products are very well fired in conventional kilns, but eventually some colours may fade.

Where can I buy replacement pots?

If the design is ours you can buy from us direct at the pottery either in person, by telephone or email. If they are designs which we have produced for other customers, you would be referred to that customer where possible.

How can I pay?

We accept all major credit cards from individuals. If you are a company we will organise a VAT invoice for you to pay

Can you send the goods?

We are happy to send by post or by courier. Please ask for details of prices

When will I receive my order?

When you order we will always give an indication of when to expect the goods. When the goods are ready to go, we will normally contact you to let you know

What kind of images can I have on pots?

The world is your oyster! We can produce any item from a single colour to multicoloured designs. We have used images from watercolours, pencil drawings, oil paintings and photographs through to corporate logos and crests and even just people’s names.

We also have available our own designs which you can order. See the ‘Patterned China’ part of this website

Is there a minimum order?

We can produce just one up to many thousands of items. When you are ordering a number of items in your chosen design, we will always produce a proof for you to see prior to production of your order. The last thing we want is for you to receive your order and it is not what you were expecting!

How do I send my artwork?

If you have a digital image you can use email and send the image as an attachment. Please send it at 300dpi resolution – this is important so that we can achieve a good sharp image when we are printing the transfers so that the end result after firing is good.

If you do not have a digital image, you can send a letter heading, leaflet or whatever you have available. We will let you know if what you send will be sufficient to produce a good image.

Events

Rochester Christmas Market

Event Date: Saturday 24th and Sunday 25th November 2018. - TBC
Location: Rochester Castle, Rochester, Kent

Set in the picturesque Rochester Castle gardens, there’s truly something for everyone. For more information click here

Rochester Dickensian Christmas Festival Market

Event Date: Friday 30th November, Saturday 1st and Sunday 2nd December 2018
Location: Rochester Castle, Rochester, Kent

Packed with shopping stalls, Rochester becomes a feast of Victorian delights. There are lamp-lit parades, carols to be sung, Father Christmas to be met and even a guaranteed snowfall, framed by Rochester’s fairytale cathedral and castle. You’ll also see some familiar, fabled characters from Dickens’ much-loved stories.
for more information click here

Rochester Christmas Market

Event Date: Friday 7th, Saturday 8th and Sunday 9th December 2018. - TBC
Location: Rochester Castle, Rochester, Kent

Another opportunity to experience the picturesque Rochester Castle gardens, there’s truly something for everyone. For more information click here

Canterbury Christmas Market

Event Date: From Thursday 13th - Monday 24th December 2018 (Every Day)
Location: St Georges Street, Canterbury - The Small Business Marquee

Once again the sparkling Whitefriars Canterbury Christmas Market returns to get you well and truly into the Christmas spirit.
For more information and opening time details click here

Leeds Castle Christmas Market

Event Date: Saturday 15th and Sunday 16th December 2018
Location: Leeds Castle (nr. Maidstone) Kent

Visit the Christmas Market on the Cedar Lawn overlooking the Castle to discover a splendid array of seasonal gifts, toys, festive decorations, specialist food and drink.
For more information click here