Getting in touch directly
When you contact us by any means of communication or via our website, telephone, email or our social media channels we will record information about the particular communication including your name, phone number, email address and the products you enquired about or wish to buy, the reason you contacted us and the advice we gave you so we can follow up your enquiry. We will not collect any personal data we do not need in order to provide the information or goods requested. All data is processed at Peasmarsh and is only shared with third parties to organise delivery and payments by card.
Ordering goods from us
We are happy to give you verbal or written quotes for any work we undertake and for this we need to collect personal data from you (your name, email address and phone number). Once you order your goods we also need your address for invoicing purposes. This is what forms a contract and this means that we have to retain your details for statutory purposes (VAT and Tax). We also follow up quotes we have made and keep in contact with our customers to make sure they are happy and informed of other products we have which may be of interest.
If you pay by credit/debit card we need certain personal details to process this. We use a company called First Data and we are PCI DSS compliant with this third party supplier. Your payment receipt is only held by us for 3 months until reconciled and is then destroyed.
Your information rights
As Data Controller we have a duty to inform you of not only why your personal information is being processed but what rights you have around your personal information too. If you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted within one month of your request. There is no charge for this service. If you do not want to receive any email communications in future you can opt out by emailing direct to firstname.lastname@example.org. You can also unsubscribe from our email though a link at the bottom of every email we send to you.
Disclosing your information
- in the event we sell our business to a buyer
- where we are legally required by law to disclose your personal information.
How long do we keep information?
For as long as you continue to order from us and for 7 years after orders have ceased to meet statutory accounting requirements. We will retain records of your enquiry and quote for 3 years after your enquiry at which point it will be removed from our records.
Third party websites
What are cookies?
Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.
What are cookies used for?
Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.
What cookies does this site use?
Google Analytics (3rd party) –We use this to see how many visitors we are getting, and how they found us. You can find out more about Google Analytics’ Cookies here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
First and third party cookies
First-party cookies are cookies that belong to this site, third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for us, for example to help us understand how our service is being used.
Note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly.
You can find out more information cookie settings at third-party information sites, such as www.allaboutcookies.org