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James Dean Pottery, Malthouse Business Park, Peasmarsh , Rye, TN31 6ST is the ‘Controller’ of the personal data you provide to us. Our Privacy Policy relates to the main aspects of our business and how it relates to customers. We are committed to safeguarding and preserving the privacy of our visitors and our customers. We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information.
We hope you enjoy reading our Policy. We do update this Policy from time to time. This privacy policy was last updated May 2018

Getting in touch directly

When you contact us by any means of communication or via our website, telephone, email or our social media channels we will record information about the particular communication including your name, phone number, email address and the products you enquired about or wish to buy, the reason you contacted us and the advice we gave you so we can follow up your enquiry. We will not collect any personal data we do not need in order to provide the information or goods requested. All data is processed at Peasmarsh and is only shared with third parties to organise delivery and payments by card.

Ordering goods from us

We are happy to give you verbal or written quotes for any work we undertake and for this we need to collect personal data from you (your name, email address and phone number). Once you order your goods we also need your address for invoicing purposes. This is what forms a contract and this means that we have to retain your details for statutory purposes (VAT and Tax). We also follow up quotes we have made and keep in contact with our customers to make sure they are happy and informed of other products we have which may be of interest.

If you require goods to be sent to you we use either the Post Office or a third party courier. Currently this is APC Ltd and we need your name address and phone number to send out the goods. APC Ltd Privacy Policy can be found at apc-overnight.com

If you pay by credit/debit card we need certain personal details to process this. We use a company called First Data and we are PCI DSS compliant with this third party supplier. Your payment receipt is only held by us for 3 months until reconciled and is then destroyed.

Your information rights

As Data Controller we have a duty to inform you of not only why your personal information is being processed but what rights you have around your personal information too. If you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted within one month of your request. There is no charge for this service. If you do not want to receive any email communications in future you can opt out by emailing direct to sue@jamesdeanpottery.co.uk. You can also unsubscribe from our email though a link at the bottom of every email we send to you.

Disclosing your information

We will not sell, rent or trade your personal data with other companies for marketing purposes or to any other third party in accordance with this Privacy Policy except in the circumstances below:-

  • in the event we sell our business to a buyer
  • where we are legally required by law to disclose your personal information.

How long do we keep information?

For as long as you continue to order from us and for 7 years after orders have ceased to meet statutory accounting requirements. We will retain records of your enquiry and quote for 3 years after your enquiry at which point it will be removed from our records.

Our Website

This explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website. Apologies in advance for the techi stuff!

Third party websites

Our site may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that We do not have any control over that other website. Therefore, We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

What are cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.

What are cookies used for?

Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

What cookies does this site use?

WordPress (1st Party)– We use WordPress to run this site and this uses Cookies to further enhance the experience of the website, which you can read more about , here – http://codex.wordpress.org/WordPress_Cookies

Google Analytics (3rd party) –We use this to see how many visitors we are getting, and how they found us. You can find out more about Google Analytics’ Cookies here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

First and third party cookies

First-party cookies are cookies that belong to this site, third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for us, for example to help us understand how our service is being used.

Note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly.

You can find out more information cookie settings at third-party information sites, such as www.allaboutcookies.org